Client letter templates not working?

loricpa100

We have a number of custom letter templates we select and use for our pdf copies. And this letter goes to safe send. The main one has our letterhead embedded. And now, they are ALL blank?! Eek! In Partnership, in Individual. Those printed and saved earlier in the year - blank - no letterhead. Proper letter template still selected. What happened? Will the next update fix? Hope so!

Am I crazy? Anyone else seen this?

Kathi_at_Intuit

Hi @loricpa100 ,

Thanks for continuing to contribute to the community. Have you reached out to Lacerte Support yet? They would be able to take a look at this with you.

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loricpa100

Well it took 3 hours to be half fixed via phone support. And then the deadline was approaching - so this will be dealt with more for the next season. Sigh.

Kathi_at_Intuit

@loricpa100 thanks for sharing your experience here, and I hope the partial fix at least makes things a bit easier to get through this deadline. We know how stressful it can be under time pressure, and once things settle after the deadline, we’ll be here to help revisit the rest.

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