CindyK
Level 1
02-26-2025
07:02 PM
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Hi: I'm trying to send over a draft Estate Form 1041 to an executor via leapfile on the internet. My client receives the file but cannot open it to review it. I have used leapfile successfully many times and this is the first time a client cannot open the file.
Client says it asks him repeatedly to open in Adobe Acrobat, which he has tried but unsuccessfully.
Any suggestions?
Thank you.
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Level 15
02-26-2025
08:21 PM
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maybe they dont have a PDF reader installed? do they have a young child that can help them?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪