I must concur with the sentiments here. I too was a TAASC DOS program user and have stayed with this program because I liked it. It still have everything in one module so no having to purchase modules to make the program work. And, generally, I don't have a lot of trouble with the program... chalk it up to long time use/familiarity.  But this week has me wondering if Intuit even cares anymore. Tech support personnel have a script, contacting someone in the background, advising me that "This is EasyACCT support, you know" when my issues are with the IRS program.  The big Live payroll failure in this program is if you have an employee who 1) hits max FICA and/or 2) gets over $200K in wages.  Group Term Life allocations don't normally happen until the end of the year so ANY modifications  - even if it doesn't affect FICA (e.g., Officer health insurance) blows up the payroll. Every paycheck from just before the max was hit to the end of the year needs to be deleted so you can manually reenter each payroll and control the FICA limits. And then today, I had to call twice because Accuwage rejected a file.  We have 39.60 entered with code c and Accwage read the file as 3960 so a mismatch. Tech support said to call Accuwage!  They kept pushing the blame for a bad file creation everywhere but themselves. We created that file 3 times and it never passed. Finally had to enter manually at BSO to get the W2's accepted.  The state of WI would not accept their 1099 files created for the Fire system.  On another client, they tried to say I didn't have the right state ID number and I should call the state. I put the state website with ID number on the same screen as my data entry in the IRS program so they could take a picture with their Glance file sharing to prove that I was correct and their file creation was wrong. Finally had to manually print every 1099 to mail to the state.   Since I have to do so much of this work myself, I may see what CFS has and quit using this IRS program since they finally admitted that they only make IRS files and not state files. When the tech support who didn't even realize what the IRS program was kept saying, "No problem, No problem" I bit my tongue so hard it bled....  I've never had this much trouble but it seems that each year it keeps getting worse.  I remember when you could actually talk to one of the original programmers and suggestions were heard and often implemented.   Good old days!  Intuit needs to realize that they aren't the only kid on the block and some of us professionals need partners in our software; not antagonists and finger pointers to everyone else.  

Thanks for giving me a place to blow off some steam to an understanding audience.