Comment
Level 2

Very disappointed in the process that Lacerte has for addressing programming omissions.  I have called Lacerte 3 times to make head way in getting this issue resolved or to check in on whether it is being addressed and each time left hanging with the suggestion to post the issue to this suggestion board.  I have asked to speak to a supervisor or a person who can find out if this issue is being addressed but am told that they cannot do that without some sort of permission which doesn't come.  The first two times I called the call the agent did not leave any call notes so I have had to repeatedly explain the issue which until fixed does not allow me to file a MA return and claim this credit for a disabled spouse.  Pro Series, also owned by Intuit, has the programming to allow the proper computation of this credit for a disabled spouse.  Lacerte, which is way more pricier than Pro Series does not and provides effective way to give the feedback to get it resolved.