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- Re: Client letter templates not working?
Client letter templates not working?
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loricpa100
Level 4
2 weeks ago
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We have a number of custom letter templates we select and use for our pdf copies. And this letter goes to safe send. The main one has our letterhead embedded. And now, they are ALL blank?! Eek! In Partnership, in Individual. Those printed and saved earlier in the year - blank - no letterhead. Proper letter template still selected. What happened? Will the next update fix? Hope so!
Am I crazy? Anyone else seen this?
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2 Comments 2
Kathi_at_Intuit
Moderator
a week ago
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Hi @loricpa100 ,
Thanks for continuing to contribute to the community. Have you reached out to Lacerte Support yet? They would be able to take a look at this with you.
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loricpa100
Level 4
yesterday
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Well it took 3 hours to be half fixed via phone support. And then the deadline was approaching - so this will be dealt with more for the next season. Sigh.
