Customer Support as usual just read me a script saying "Tech Support will look into it within 24-48 business hours". I've paid for a software I can't use and it's in the middle of tax season! This is probably the most incompetent thing I've ever seen from a company in my life. I've tried all the troubleshooting steps, refreshing updates, installing updates, tools > license, etc. Software recognizes that I have an active license but I have 0 returns remaining when I should have 170.