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@theknoxman wrote:
This is probably the most incompetent thing I've ever seen from a company in my life.

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If you stay with Intuit, I promise that you'll see far more incompetent things than that.

There was someone else that posted a similar problem, and it took them WEEKS to get resolved.  They were paying the PPR fees just to get by, and customer service eventually fixed the problem and refunded the PPR fees.