Hi @Ceedee4572 
Here's how you can send in a Service request: 
" To contact support by submitting a service request: 

1. Go to the Tools menu.
2. Select Communications.
3. Select Service Requests/Lacerte Email.
   • You can also quickly access this window by selecting the View Service Request History button on the main toolbar.
4. To create a new Service Request, select one of the following options from the dropdown.
   • New Request
   • New Request + Attachment (this will let you attach a client or file)
5. In the New Service Request window, select the applicable Product and Category.
6. Enter your name, email address and subject.
7. In the Details field, enter the details of your issue.
   • If applicable, include the form or schedule, line number(s), results versus expectations, and any supporting documentation you may be referencing.
8. Select Submit. " 
   
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