I'm not sure I completely understand intense dislike for the price.  Software, like all costs, are passed on to the customer. This is what I think I do well as I have a nice profit each year (but could be higher, if certain changes are made.)  

Support at 26% I thought would be higher.  I put it in my top 3 as the getting a knowledgeable support agent is a 50/50 chance. Maybe that is too pessimistic. But I really believe the support on this community is a strong positive, and perhaps unappreciated by many LC users.