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My thanks to those of you who have lightened my mood today with your communications about the poor responses from Pro Series support. I have been beyond frustration with form instructions that tell you to check the box, but there is no box. Or to attach a pdf (1120S) of schedule B-1 when it is already part of the return with all of the information on it. Or the instructions on how to edit a K-1 shareholder letter, but it does not make any change in the format of the letter...and those are just a few of the issues.
I began using Pro Series in 1990 and believe that this year may be my last. The amount of time spent attempting to complete forms that should self populate, time with text support, dealing with K-2 and K-3. Time to find software that works and has responsive tech support for issues that should have been dealt with in programming.