To add more details: he signed up for the benefits because he thought he could use them for his 30 year old live-in girlfriend who works, isn't disabled, makes around $40k a year herself and files on her own. Basically, he though the dependent care benefit was something other than what it actually is. Someone told him what it's actually for and he stopped contributing, but it's still hardcoded on his W-2.

So, my problem is that she didn't actually have any dependent care benefits attributable to her and he didn't pay anyone anything for dependent care, so I have a blank 2441 form that's generating a ProSeries error because it's requiring me to fill out the form.

A reply above suggested seeing if the funds were repaid or remitted back to him, which I suppose would indicate forfeiture of the benefit and I can note that on the W-2 input page?