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@IRonMaN wrote:

Evidently they would rather dump money needlessly into support

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LOL.  They provide "support"?  I thought they just (a) put customers on hold for so long that they hang up, (b) read a pre-written script or (c) directed them to this forum.

They also don't seem to realize that if they spent more money on development and quality control, they wouldn't need as much "support" (plus have happier customers and eventually more customers due to the better program).