Hi @kiminsurancetax Thank you for bringing this to the community. It’s clear how important access to these files is, and how concerning it can be when that access is unexpectedly disrupted—especially after the time you've spent trying to resolve it. 

From what you’ve described, one potential cause we see in similar cases is the use of different login credentials than those originally used when the forms were e-filed. Is there any possibility that this is happening?  If Quick Employer Forms is accessed with alternate credentials, prior-year forms won’t appear, and they also won’t transfer to the current year’s business/forms list.