NY Taxation Dept sent client an adjustment and a check. They included a $1114 credit which Proseries did not seem to catch. I filled out on Section F (page 1) that she was Head of Household and lived 12 months in NYC. I looked up another client (Single but with dependent children) and Proseries did give him a credit, smaller because his taxable income was smaller. The instructions say the credit is nearly .228% of taxable income. Why did Proseries not give Client One the credit, but gave Client Two the credit? I would like to go back and correct 2022 and 2023 to claim the credit for Client One, but software won't cooperate. Amended NY must be mailed rather than efiled?