The customer rep told me to contact NYS to find out why they have not accepted the return since Pro Series cannot call IRS or NYS.

What a waste of time - as usual.  The customer service reps are totally incompetent.

I have been doing efiling for a very long time (30 years) and this is not normal.

Pro Series needs to go to bat on our behalf.  We have not control over this part of the tax filing.