Are these clients that were just recently transferred into 2024 from 2023?  Or were they transferred back in the beginning of the season?

Files that get transferred in late December or early January can sometimes be missing items, generally I wait for the client to make an appointment before transferring their file into the new year, keeps my Homebase more manageable and helps avoid any early transfer bugs.

If these are recently transferred client files, that does seem odd.  I cant say Ive seen many other complaints like this.