A windows update (or any other Windows reason) may have crashed your tax fonts.  Tech Support can email you the font list which you reinstall via Windows 10.  Whenever you see weird characters, boxes but no words, strange bold, etc., it usually is a tax font problem. Had it last year, got the update and it was fixed in a matter of two minutes. After you reinstall, reboot your computer for the fonts to take effect. Would be great if ProSeries would make these available to all <-- @Orlando is this a possibility?