When is Lacerte going to add enough staff to handle calls?  Having to wait for over an hour is unacceptable.  I understand that you can be super busy during crunch time, but so are we.  

I also called a couple of weeks ago (non crunch time) and was told that the wait time was 1-2 hours.  Again--unacceptable.  

What are you doing about it?

#24443