4557
The following diagnostic is generating:
Solution:
This often comes up if the spouses have different last names. The only way to resolve it is to remove characters from the name fields until it goes away. Start with suffixes like Jr, SR, etc. Then middle initials. After that, you can delete what you need to, but don't remove the first four of either last name or it will likely reject for Name Control issues.- Mark as Read
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I just got off the phone with Lacerte, In order to clear the Critical Diagnostic regarding the Tax Payer's name, They told me to only use the first 4 or 5 letters of their first and last name.
I did the way that the Lacerte agent told me to, I tried to Efile, but doesn't agree with the database, then I basically played around with Client's first name and last name and eliminated the middle Initial, It finally went through after almost 6 attempts.
So good Luck, the key is to keep the first 4 letters of the first or last name.
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Thanks for this & welcome to the community!
I was able to find more information on this.
2021 IND US Diagnostic Ref. 4557 Generating in Error--
This unexpected behavior has been addressed in a program update available September 27, 2022 (Version 42.0927)
See the help article: Downloading and installing Lacerte updates
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@jakeisawesome What were you doing before?
Doesn't truncate mean chop off at the end? Of course the first 4, at least, letters would be kept.
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@Anonymous we perform the suggested update and continue with the critical diagnosis
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@jakeisawesome @sjrcpa @Car10126 We were experiencing all the same issues, I spoke with support yesterday, they do not know why the issue is persisting but they suggested disabling the efile diagnostic error checking:
it worked for us!
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