We have been experiencing major issues with 2024 Lacerte starting 08/14 where our data files are corrupting:

A user will open a client file to work on it and the above error will show (Detail file has been damaged. Would you like to attempt to repair the damaged data?). 

Once this error message pops up, the file is broken.  If you click YES on this, the file is "restored", but completely blank, deleted of all data, including client name, address, etc.  

Restoring from Lacerte's backup is helpful, but files are continually breaking. We have many different back up sources, however what happens is the preparer works on the file from morning until lunch, then when they open the file after lunch it goes bad and all the work is lost. It also leaves many of the files that are complete, but need to be "Final Processed" in purgatory because every time they are opened they go bad.

We have made sure sync center is off on all computers, we have whitelisted Lacerte in every place possible, we have tested our network throughput and data consistency (no other programs are experiencing issues, including QB), we've updated the firmware on the server. We are currently running Microsoft Server 2022 Standard.

The issue has been caused by multiple users/workstations and in multiple modules. There is one workstation that has been working continuously as a network installation and oddly has not caused the issue. We have compared the workstation to all the others and don't see any obvious differences.

We have had an escalated ticket with Lacerte tech support since Thursday afternoon (8/21). They keep telling us 24hrs.

As a test we moved one use to a local install. That workstation was constantly breaking files. However, once the software and file path were only running/writing/reading on the local machine the problem is yet to have occurred.

Any ideas or help would be greatly appreciated. This has brought us to a near standstill at our busiest time of year. 

Thanks for the support!