Call Support. They have ways of getting it unstuck.

I just went through he same nightmare with a support rep telling me that I will only receive an updated status once the IRS accepts the return. NOT SO!

It has been stuck at SENT TO LACERTE for more than 12 hours while Lacerte has a status of SENT TO AGENCY (never seen agency before). Why doesn't my status show sent to IRS?

The rep was adamant so I became adamant that this is not correct and that there was a problem. They can't let you speak to anyone else. They read from a script with their thinking turned off. I made a big enough stink that finally someone, obviously, looked and pushed through the update because as I was on a new call with a second representative, the update suddenly came through as ACCEPTED.

Why did we let Intuit get so big? They don't handle customer service very well as it is and now they don't handle tech support very well. 

SUPER disappointed in Intuit. They gobbled up all the competition and now they are all we have left.

Please do better Intuit!

Hi @bythebookddr Welcome to the community and thank you for posting. We appreciate you sharing your experience with us. This is not the experience we want you (or any of our customers) to have when reaching out for help. We’ve shared your feedback with the appropriate teams so they can review and learn from it. Our goal is always to improve both the support process and the technology behind it. Your perspective is invaluable in helping us get there. We appreciate your patience and candor. Please know we hear you, and we’re committed to doing better.

You can go to "my account" and check file status by entering the ID # of the client (SSN, or FEIN). Yes, an extra step. But it takes less time than being on the phone with *support*

For sure I was not expecting this response and it makes a BIG difference in how I feel towards Intuit.

Thank you!

Dawn

I'll try this! I was never told such a thing exists.

Much appreciation for reading my cry for help!

Thank you,

Dawn

FYI it was not Intuit who helped you. @abctax55 and the rest of us are volunteer users of the software who help other users.

Dawn...  I'd still be p.o.'d at Intuit.  THEY/*support* should know this option to check on efile status.

So should @Kathi_at_Intuit  for that matter.

The fact I've used the software for a century or so (well, if feels that way after yesterday's deadline...) and know many, many tricks doesn't change the fact most Intuit employees don't know the ins/outs of the software.  Which is why Intuit has fostered off on to this Forum virtually all 'support'.  

Good thing they pay us so well..   N O T  !!!

Thanks Susan.....

I have accumulated all of my Intuit paychecks for the year and the bank told me that if the total of all of the checks ever gets over a dime they would be willing to cash them for me.