Call Support. They have ways of getting it unstuck.

I just went through he same nightmare with a support rep telling me that I will only receive an updated status once the IRS accepts the return. NOT SO!

It has been stuck at SENT TO LACERTE for more than 12 hours while Lacerte has a status of SENT TO AGENCY (never seen agency before). Why doesn't my status show sent to IRS?

The rep was adamant so I became adamant that this is not correct and that there was a problem. They can't let you speak to anyone else. They read from a script with their thinking turned off. I made a big enough stink that finally someone, obviously, looked and pushed through the update because as I was on a new call with a second representative, the update suddenly came through as ACCEPTED.

Why did we let Intuit get so big? They don't handle customer service very well as it is and now they don't handle tech support very well. 

SUPER disappointed in Intuit. They gobbled up all the competition and now they are all we have left.

Please do better Intuit!

Hi @Dawn-bythebook Welcome to the community and thank you for posting. We appreciate you sharing your experience with us. This is not the experience we want you (or any of our customers) to have when reaching out for help. We’ve shared your feedback with the appropriate teams so they can review and learn from it. Our goal is always to improve both the support process and the technology behind it. Your perspective is invaluable in helping us get there. We appreciate your patience and candor. Please know we hear you, and we’re committed to doing better.

You can go to "my account" and check file status by entering the ID # of the client (SSN, or FEIN). Yes, an extra step. But it takes less time than being on the phone with *support*

For sure I was not expecting this response and it makes a BIG difference in how I feel towards Intuit.

Thank you!

Dawn

I'll try this! I was never told such a thing exists.

Much appreciation for reading my cry for help!

Thank you,

Dawn

FYI it was not Intuit who helped you. @abctax55 and the rest of us are volunteer users of the software who help other users.

Dawn...  I'd still be p.o.'d at Intuit.  THEY/*support* should know this option to check on efile status.

So should @Kathi_at_Intuit  for that matter.

The fact I've used the software for a century or so (well, if feels that way after yesterday's deadline...) and know many, many tricks doesn't change the fact most Intuit employees don't know the ins/outs of the software.  Which is why Intuit has fostered off on to this Forum virtually all 'support'.  

Good thing they pay us so well..   N O T  !!!

Thanks Susan.....

I have accumulated all of my Intuit paychecks for the year and the bank told me that if the total of all of the checks ever gets over a dime they would be willing to cash them for me.

@abctax55 Indeed!

I didn't mention that I spent MOST of this tax season down with no access to filing because of a glitch on their end. NO MANAGEMENT would talk to me nor tell me why it was happening. Every 2 weeks I would be blocked with a message saying I needed an active license. Which I obviously had since they took my money for it, but employees told me I didn't pay and they would not listen. They told me to check my bank because the payment was reversed. Told me I could only talk to them and not management. Refused to escalate the issue and would put me on hold for literally hours. No consideration at all. 

When I say every 2 weeks, I literally mean every 2 weeks. When this would happen I would have to call in 4 to 5 times to finally get someone who would listen and then within 2 to 3 business days I would be back up but the last time it happened, I was down for 2 weeks with no explanation and no one would talk to me. It was like I was blacklisted because I called so much. What else was I to do? No emails work and making a post on social media gets you nowhere fast.

In the end, I was told it was an unknown system glitch and they had to remove and then readd my license to fix it. This was well into July! Why didn't someone try this in March????

AARRRGGHH!

 Dawn

You have much more patience than I do. 😲

Thanks for the callout @abctax55 —you’re absolutely right that was definitely a missed opportunity on my part to highlight this feature. I appreciate you pointing it out and giving me the chance to share our support article on How to check for delayed e-file acknowledgements for our tax products for @Dawn-bythebook  and anyone else who might run across this in the community. It includes the current delayed acknowledgements and the steps you called out to confirm your e-file status in My Account.

We know deadlines can make things extra stressful, and we want to make sure you have the right tools and info at your fingertips. Thanks again for keeping us on our toes and helping improve the experience for the whole community!

@Kathi_at_Intuit 

After reading, then verifying Dawn's story.... I would *HOPE* you/Intuit would offer some type of  financial consideration.  Maybe free software for 2025????  Altho if I were Dawn, I would be moving on down the road.   Fortunately, I've not had any major issues with Lacerte software.  Fingers crossed...