I have been a Lacerte user since the 1987 tax year and while I appreciate being included in the TY25 early access, the install process was NOT ready for prime time: neither the instructions, the process, the personnel. I spent 2 hours and 24 minutes on the phone with two people, both very interested in providing a resolution and desperately tried, before any resolution was achieved! This experience has not inspired confidence. I am very disappointed that it consumed so much of my time with the impending 10/15/25 individual extended deadline.

While Nia and Tiffany did their best to provide a resolution, it appears that their back up staff were not all prepared for this roll out. They were both great, but the time spent to resolution SUCKED!