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TY25 early access install
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Dean
Level 2
2 weeks ago
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I have been a Lacerte user since the 1987 tax year and while I appreciate being included in the TY25 early access, the install process was NOT ready for prime time: neither the instructions, the process, the personnel. I spent 2 hours and 24 minutes on the phone with two people, both very interested in providing a resolution and desperately tried, before any resolution was achieved! This experience has not inspired confidence. I am very disappointed that it consumed so much of my time with the impending 10/15/25 individual extended deadline.
While Nia and Tiffany did their best to provide a resolution, it appears that their back up staff were not all prepared for this roll out. They were both great, but the time spent to resolution SUCKED!
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Kathi_at_Intuit
Moderator
2 weeks ago
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Hi @Dean Thanks for sharing your experience and for being a valued Lacerte user since 1987. We truly appreciate the time you’ve taken to provide this detailed feedback. We hear you—this isn’t the experience we want you to have. We’ve shared your feedback with the right team and are committed to making future rollouts smoother. Your input helps us continue to improve for all users, and we’re grateful for your continued partnership.
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Settlage
Level 3
2 weeks ago
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While I'm sorry you had to deal with such a mess, I'm grateful that you posted. I think I'll wait a while before installing the 2025 version.
I miss the old days - the Larry Lacerte days. Intuit offers some benefits, but there are certainly some drawbacks to being gobbled up by a giant.
On the flip side, aren't we glad we no longer have to use floppy disks?!
